Pre-Sales
Technical Support
After Sales
Service
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SDK
Pre-Sales Technical Support

We provide users with 7*24 year round service,whether you when, where,we are ready to provide you with satisfaction,and thoughtful service.

In addition,we also provide you with a variety of ways of technical support services,including regularly held in the main city of products and technical training,technical forum summit.

Here,customers without the cent of size,your satisfaction is our service standard.

High security diversification warranty service

1. development and use of support through remote,site,provide technical guidance software and hardware development,product use Q & A.

2. according to the training channels,agents,integrators,development,training in the use of products.

3. Industry solution integration and promotion,according to the industry to develop,to solicit industry solution.

4. The development of customized services,according to customer demand,to provide products hardware and software customization service.

After Sales Service

We provide users with 7*24 year round service,whether you when, where,we are ready to provide you with satisfaction,and thoughtful service.

In addition,we also provide you with a variety of ways of technical support services,including regularly held in the main city of products and technical training,technical forum summit.

Here,customers without the cent of size,your satisfaction is our service standard.

Service content

1. Answer: use to answer to any problem in the process of using the given online,telephone,Internet and other means.

2. Software upgrade: when the product data optimization scheme,revision,we will provide free software update service.

3. Customer service: repair to ensure the normal use of products,the company promised 3 working days of the maintenance service.

4. Regular visits: the product is in use process,the company regularly visit on product inspections,timely solve customer Difficult miscellaneous diseases.

5. Technical improvement: with the improvement of technology,products need to be updated and timely appear on the use of process problems. Will be given to the technical improvement.

High security diversification warranty service

1. Basic warranty service: provide more than 1 year standard warranty service and the longest 5 years of value-added service warranty.

2. Guaranteed VIP services: send back factory repair,door-to-door service,accident insurance,software service.

3. Warranty service: Based on the original warranty,can increase 1-4 year warranty service,warranty period of not more than 5 years total. The warranty period can be unlimited free repair or replacement of machine parts (except for man-made damage). The warranty covers the whole all components (not including wire,power supply,chargers and other accessories).

4. Accident protection service: service for the duration of 1 years, the service expires or the service times after using the automatic termination of service; the service is the guarantee for the security of the products provided by the accident,over protection equipment such as the need to buy services to be purchased at the same time delay protect a service.

5. This service is only applicable to the whole part,do not include attachments (such as wire,power supply,battery charger and so on).

Pre sales service support software development kit combined Download

Instant access to the AUTOID,we provide product information and resources can keep your products are run with the highest performance.

You can get the product manual,download software,development tools from here.

You can also call technical support telephone contact us,to get more information.

Download SDK
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